Position:

Desktop Engineer

Experience:

1 - 3 Years

Qualifications:

Any Graduate - Preferred B.E./B.Tech/ B.Sc IT

Job Profile :

i. Monitor, maintain, debug and troubleshoot desktop incidents, hardware failures, Wireless and Networking problems.

ii. Install, configure, update, monitor and troubleshoot various OS’s, Applications, Internet Browsers, Anti-virus software.

iii. Guide remote users and/or fix troubleshoots remotely.

iv. Manage disk and folder sharing, and permission settings on desktops

v. Provide support to voice equipment including support for VOIP voice devices such as plugging in the headsets and carrying out headset settings

vi. Backup administration

vii. Reviewing application and system event logs

viii. Configuration, Installation, re-installation, maintenance and troubleshooting of peripherals like printers, scanners etc.

Skills Required

i. Knowledge of all Operating Systems, OS Applications, Networking, Security and Antivirus software.

ii. Hardware troubleshooting knowledge.

iii. Strong problem-solving skills.

iv. Networking knowledge

v. Ability to communicate clearly (Verbal & Written).

vi. Ability to manage multiple tasks under pressure.

Desired Candidate Profile:

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Position:

IT Helpdesk

Experience:

1 - 3 Years

Qualifications:

Any Graduate - Preferred B.E./B.Tech/ B.Sc IT

Job Profile :

i. Single Point of Contact for queries (IT, desktop, laptop, printers, devices, etc)
ii. Respond to requests, queries, for technical assistance in person, inbound calls, emails, chat and web tickets within defined SLAs and deploying the required assistance
iii. Log all help desk interactions
iv. Advise user on appropriate action
v. Research about questions using available information resources
vi. Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per guidelines
vii. Update users about request status and close request when users are satisfied with solutions 

Skill Required

i. Basic knowledge about different devices and operating systems
ii. Knowledge about filing tickets and logging incidents.
iii. Good in verbal communication
iv. Good writing skills
v. Good in coordination and multitasking
vi. Ability to handle pressure
vii. Ability to manage agitated users

Desired Candidate Profile:

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Position:

Network L1

Experience:

2 - 5 Years

Qualifications:

Any Graduate - Preferred B.E./B.Tech/ B.Sc IT

Job Profile :

i. Basic Configuration of Networking Equipment i.e., Firewall, Central Routers, LAN Switches, Branch Routers Configuration and Maintenance. Security Policies Implementations, VLAN etc.
ii. Diagnosis of network connectivity failures.
iii. WAN Communication links monitoring, third-party network interface monitoring and maintaining the history logs, configuration and troubleshooting of third-party network interfaces.
iv. Logging calls to service provider in case of Link failure. 
v. LAN switch monitoring, Regular checkup of communication links
vi. Log complaints to parent vendor/service provider and resolve the issue.
vii. Firewall migrations, and re-certification. (eg Checkpoint Firewalls, Juniper Firewalls, Fortinet Firewalls, Tipping Point, IDS, IPS, Juniper IDS, Citrix WAF, Firemon Security Management Suite.

Skills Required

i. Knowledge of various Networking Equipment including Firewall
ii. Knowledge about WAN communication links 
iii. Ability to diagnose various network and communication link related troubleshoots
iv. Good problem-solving abilities
v. Good communication skills

Desired Candidate Profile:

Understanding the skillsets required for a particular profile and placing the available source at the proper place.

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Position:

Network L2

Experience:

5 - 7 Years

Qualifications:

Any Graduate - Preferred B.E./B.Tech/ B.Sc IT

Job Profile :

i. Firewall rule creation, migrations, and re-certification. (eg Checkpoint Firewalls, Juniper Firewalls, Fortinet Firewalls, Tipping Point, IDS, IPS, Juniper IDS, Citrix WAF, Firemon Security Management Suite
ii. Install, setup, test, configure, upgrade, maintain, document and troubleshoot Firewall, IDS/IPS platforms, IPSec VPN Tunnels, active LAN (switches, routers, firewall etc), WAN Communication links, Network Equipment.
iii.  LAN switch monitoring, Regular checkup of communication links
iv. Monitor, maintain, analyze and troubleshooting network problems
v. Logging calls to service provider in case of Link failure and pursue till communication restores
vi. Arranging standby equipment in case of emergency.
vii. Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.

Skills Required

i. Knowledge and experience in managing networking equipment and related troubleshoots
ii. Knowledge and experience in managing WAN communication links
iii. Knowledge and experience in managing 2nd and 3rd level firewalls and managing related troubleshoots. (eg Checkpoint Firewalls, Juniper Firewalls, Fortinet Firewalls, Tipping Point, IDS, IPS, Juniper IDS, Citrix WAF, etc.)
iv. Knowledge of WiMAX (only for Rustomjee site)
v. Great problem-solving abilities 
vi. Great Communication Skills 

Desired Candidate Profile:

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Position:

Key Account Manager - Govt. Sales

Experience:

5 - 10 Years

Qualifications:

Any Graduate - Preferred B.E./B.Tech/ B.Sc IT, PG - Any PG Course - Any Specialization

Job Profile :

• Search new tenders through various sources.
• Coordinate with Manager for eligible criteria to the submission of the tender.
• Review of tenders, identify requirements & creating BOM
• Coordinating with OEM for the documentation for the tender. 
• Coordinating with OEM for the better pricing for the tender.
• Coordinating with technical and Procurement team for tender compliances and price.
• Prepare Technical Bid and Commercial Bid independently, with necessary guidance provided. 
• Coordinating with account and finance team for B.G/EMD/DD etc. related tender payment terms. 
• Preparing all tender documents and Complete all process of tender biding.
• Attending pre bid meeting for tender related query. 
• Handling of queries of clients through telephone and emails.
• Managing accounts for clients & build a relationship for future prospects.
• Receive an answer calls from the customers in relation to their requests or questions, answer the clients questions and ensure their problems are resolved, conduct follow – up tasks.
• Timely follow up on pending / deferred cases.
• Attending opening tender bid and work for the same.
• If win the bid collect the PO from client and submit the hard copy to sales team.
• Coordinate with sales team for SOP & also coordinate with procurement team for material availability and lead time for the getting the material.
• Coordinate with logistic team for the material delivery against tender PO.

Skills Required

i. Strategic and Organizational Leadership   
ii. Analytical Skill    
iii. Selling Skills    
iv. Negotiation and Influencing    
v. Decision Making    
vi. Relationship Management    
vii. Ethical Behaviours and Professionalism   
viii. People Management    
ix. Business Acumen

Desired Candidate Profile:

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